Terms & Conditions

1. GENERAL INFORMATION

These Terms & Conditions govern purchases made through www.vitovi.it, operated by VIME S.r.l., Via Giovanni Pascoli 2, 60044 Fabriano (AN), Italy, VAT Number IT02864830423. They apply to consumers purchasing for personal use. By placing an order, customers acknowledge having had the opportunity to review these Terms & Conditions and our Privacy Policy. Nothing herein limits mandatory consumer rights.

2. PRODUCTS & ORDERS

VItoVI makes reasonable efforts to ensure accurate product descriptions, images, prices and availability. Colours and details may vary slightly depending on screen settings. Customers can review and modify their selections before completing checkout. Orders are confirmed by email following successful payment and are subject to product availability. If an item becomes unavailable, VItoVI will notify the customer and arrange an appropriate refund.

3. PRICES & PAYMENT

Prices, applicable taxes and shipping costs are displayed at checkout before purchase confirmation. Available payment methods are indicated at checkout. Payments are processed through secure payment providers.

4. SHIPPING & CUSTOMS

Orders are typically delivered within 3 business days in Italy and 7 business days internationally, subject to possible delays. Shipping costs are displayed at checkout. For deliveries outside the European Union, customs duties, import taxes and clearance fees are excluded unless otherwise stated. Such charges, where applicable, are the customer's responsibility and may be collected before delivery. Statutory delivery rights remain unaffected.

5. RIGHT OF WITHDRAWAL

Consumers may withdraw from their purchase within 14 days of delivery, without providing a reason, subject to statutory exceptions. To exercise this right, customers must notify VItoVI before the deadline by emailing customercare@vitovi.it or using the contact details below. The withdrawal form at the end of this document is optional.

Products must be returned within 14 days of the withdrawal notice. Items may be tried on to assess their fit and should be returned in their original condition, preferably with packaging and tags. Customers may be responsible for diminished value caused by handling beyond what is necessary to assess the products. Statutory withdrawal rights remain unaffected.

6. RETURNS & REFUNDS

Returns are arranged through VItoVI's designated courier. For returns within Italy, a €10 collection fee applies and may be deducted from the refund where permitted by law and disclosed before purchase. International return costs vary by destination and are subject to applicable pre-contractual disclosure requirements. Refunds are issued to the original payment method within 14 days of the withdrawal notice, including standard outbound delivery charges where legally required. VItoVI may withhold reimbursement until the returned goods or proof of shipment are received, where permitted by law. Returns of defective or non-conforming products are handled in accordance with statutory consumer rights.

7. SIZE EXCHANGES

Size exchanges may be requested within 14 days of delivery, subject to availability. The first size exchange per order is complimentary, including standard collection and replacement delivery. Subsequent exchanges are subject to applicable shipping costs, communicated in advance. Requests should be sent to customercare@vitovi.it with the order number, product and requested size.

8. LEGAL GUARANTEE & LIABILITY

All products are covered by applicable statutory consumer guarantees, including the Italian two-year legal guarantee of conformity where applicable. Customers may be entitled to repair, replacement, price reduction or contract termination under applicable law. VItoVI's liability is governed by applicable law. Nothing in these Terms & Conditions excludes mandatory consumer protections.

9. PRIVACY, INTELLECTUAL PROPERTY & APPLICABLE LAW

Personal information is processed in accordance with applicable data protection laws. Please refer to our Privacy Policy and Cookie Policy. All website content, including photographs, designs and trademarks, belongs to VIME S.r.l. or its respective rights holders and may not be reproduced without authorisation, except where legally permitted. These Terms & Conditions are governed by Italian law, without prejudice to mandatory consumer protections in the customer's country of residence. Disputes are subject to the competent courts under applicable law.

10. COMPANY & CONTACT INFORMATION

VItoVI – VIME S.r.l.

Via Giovanni Pascoli 2, 60044 Fabriano (AN), Italy

Tax Code: 02864830423

VAT Number: IT02864830423

SDI Code: SUBM70N

Email: customercare@vitovi.it

PEC: vi-me@legalmail.it

Website: www.vitovi.it

11. MODEL WITHDRAWAL FORM

Recipient: VItoVI – VIME S.r.l.

Product(s): ______